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article livechat vs chatbot #1882

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Nov 18, 2024
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article livechat vs chatbot #1882

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5 changes: 5 additions & 0 deletions apps/landing-page/src/app/blog/customer-success-manager-job-description/page.mdx
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Expand Up @@ -215,6 +215,11 @@ A successful Customer Success Manager (CSM) embodies certain key qualities:
- **Resilience:** Stay positive and effective under pressure, especially with difficult clients or complex situations.
- **Communication:** Excel in both verbal and written communication to convey information clearly and foster strong relationships.

Related articles:

- [Live Chat vs Chatbot: Which is Best for Your Business?](/blog/livechat-vs-chatbot)
- [The Best Marketing Prompts](/blog/best-marketing-chatgpt-prompts)

### Necessary Skills and Education

To excel as a CSM, a blend of hard and soft skills is essential:
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