This hackathon invites you to create a cutting-edge customer service agent powered by Google Cloud Vertex AI Agent Builder. This no-code solution allows you to rapidly prototype your generative AI agent, transforming the way you interact with your customers.
Whether you're a lone wolf or prefer to collaborate, this hackathon welcomes both individual and team participation. Here are some key roles to consider for your team:
- Business Visionary: Identify how your AI agent will drive revenue and improve customer experience.
- Project Maestro: Orchestrate the project's success by managing tasks, fostering clear communication, and resolving any roadblocks that may arise.
- AI Architect: Design the AI agent solution, leveraging the diverse tools within Agent Builder to craft a robust and innovative architecture.
- Prompt Master: Craft exceptional prompts to guide the agent's responses and ensure a natural, engaging conversation flow for your customers.
- QA Champion: Rigorously test the agent to guarantee a flawless user experience before deployment.
Your goal extends beyond building a technically proficient agent. We challenge you to create an advanced agent that leverages documents to answer your customers' questions while simultaneously considering the following:
- Economic Impact: Demonstrate how your AI agent will generate revenue or optimize costs for your business.
- Customer Experience Improvement: Highlight how your agent will enhance customer satisfaction and loyalty.
Your system could include multiple Agents that interact with each other to provide the best customer support. You can think about how traditional call centers are organized.
The hackathon unfolds in two phases:
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Phase 1: Whiteboard Session
- Business Brainstorming: Outline your business strategy, considering revenue opportunities and customer experience improvements the agent can deliver.
- Project Management & Architecture Design: The project manager will define the project timeline, while the AI Architect crafts the technical solution leveraging Agent Builder's tools.
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Phase 2: Implementation & Testing
- Collaborative Development: The AI Architect, Prompt Master, and the QA Champion work together under the project manager's supervision to build the solution.
The hackathon culminates with the evaluation of the best agent solution. We will assess your project across all aspects, including:
- Business Impact: Potential for revenue generation or cost optimization.
- Project Management: Efficiency and effectiveness in project execution.
- Agent Sophistication: Technical proficiency and ability to address customer queries effectively.
- Security Adherence: Implementation of robust security measures to mitigate Agent Hallucinations.