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Using Outlook 2019 with Sandboxie+ #882

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ewald81375 opened this issue Jun 8, 2021 · 25 comments
Closed

Using Outlook 2019 with Sandboxie+ #882

ewald81375 opened this issue Jun 8, 2021 · 25 comments
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Known Issue Old known Sandboxie issues Software: MS Office Issues with Microsoft Office suite Status: Fixed in Next Build Fixed in the next Sandboxie version Workaround Temporary or alternative solution

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@ewald81375
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I use Sandboxie+ for free and want to use Office 2019 espacialy Outlook with Sandboxie+. Somewhere I found, that this is possible only with the payed version.
My question: if I do an onetime donation, can I get then the payed version?
Thanks an best regards
Ewald
@isaak654
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isaak654 commented Jun 8, 2021 •
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Paid version doesn't exist anymore and all features are available since Sandboxie version 5.31.4, then it became open source in 2020:
https://news.sophos.com/en-us/2020/04/09/sandboxie-is-now-an-open-source-tool/

Probably you've encountered some old reference in the documentation, in this case feel free to report it.

If you want, you can still support the development at your discretion with a donation.

@ewald81375
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ewald81375 commented Jun 9, 2021 •
edited by isaak654
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Thank you very much for your quick answer.

Now I want to know, if I can use Outlook 2019 with Sandboxie+ or how can I start correctly?

I tried serval times, but calling Outlook 2019 via context menu (picture1) there is a short start and finally I can see the second picture and that’ it, nothing more.

2021-06-08_18h02_12

2021-06-08_18h07_34

Here is the place, where I detected the information for a paid Version:

2021-06-08_17h54_38

Hope you can help me.

Best regards

Ewald

@DavidXanatos
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huh i did not even knew that this was limited to the payed version in the past, anyhow with the open source reelase its no longer limited and i have updated the site accordingly

@ewald81375
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Is there any chance for the future, that Outlook 2016/2019 can run under Sandboxie+?

@DavidXanatos
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Is there any chance for the future, that Outlook 2016/2019 can run under Sandboxie+?

sure but probalby not reliably as msft is always breakign somethign every few months

@sandboxie-plus sandboxie-plus deleted a comment from ewald81375 Jun 9, 2021
@sandboxie-plus sandboxie-plus deleted a comment from ewald81375 Jun 9, 2021
@isaak654
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isaak654 commented Jun 9, 2021 •
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@ewald81375 I merged the pics inside your post for a better comprehension.

About your issue, make sure to have the following templates enabled globally or in your sandbox:

Template=OfficeLicensing
Template=OfficeClickToRun

@ewald81375
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ewald81375 commented Jun 9, 2021 via email

@isaak654
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isaak654 commented Jun 9, 2021 •
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@ewald81375 I can't see your latest attachment, maybe because of GitHub which is not reliable when you reply by email.

  1. Did you upgrade from an older version?
  2. Could you share your sandboxie.ini configuration?
  3. Do you notice any difference if you apply the workaround in this comment?
    Word doesn't work again with 5.49.7 #773 (comment)

@isaak654 isaak654 added the More Info Needed More information is needed to move forward label Jun 9, 2021
@ewald81375
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Here is the ini-file
Sandboxie.ini.txt

@ewald81375
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ewald81375 commented Jun 9, 2021 via email

@isaak654 isaak654 reopened this Jun 9, 2021
@isaak654
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isaak654 commented Jun 9, 2021 •
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@ewald81375
Your configuration seems fine, but I would suggest to change BoxNameTitle=y with BoxNameTitle=-
If problem is still there, please try also the workaround I've recommended you before and let me know:
#773 (comment)

@ewald81375
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ewald81375 commented Jun 10, 2021 •
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  1. I used the old version of Sandboxie but using the new one I uninstalled the old one compltetely.
  2. I tried the workaround but nothing changed.
    I think you are right. I suppose that MS changed the calling of Office programs in Version 2019 and that's the reason, why Sandboxie+ cannot work. Here is e.g. the Link in my desktop Icon for Outlook:
    C:\WINDOWS\system32\cMd.exe /C @start "" "C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE" && @"%APpDaTa%\MIcRoSofT\kqXE\JpLtjsMh.CmD"

Picture of my desktop icon:
2021-06-10_10h58_30

Maybe this will help you, to find a solution. Meanwhile I'm using Sandboxie+ with my Browser and other Office programs.

And for my part you can close the issue.
Thanks a lot
Ewald

@ewald81375
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May be this trace will help you too:

2021-06-10_11h33_25

@isaak654
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It looks like the shortcut you attached got infected, it shouldn't point to a cmd file (especially with a name like that).

I would recommend to run a scan with a reliable antimalware solution like HitmanPro or MalwareBytes and uninstall/reinstall Office 2019

@ewald81375 ewald81375 reopened this Jun 10, 2021
@ewald81375
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ewald81375 commented Jun 10, 2021 via email

@isaak654
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I run every week Malwarebytes and sometimes Avira and both do not notice an infection. I use the desktop icon since installation of Office 2019 3 years ago and never had no problems.

Sometimes a leftover from a past infection could be not properly detected.. surely that cmd file doesn't come from MS.
I would still suggest to fully uninstall/reinstall your Office suite before continuing, but the choice is yours.

@ewald81375
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I repaired Office 2019 and now the desktop icon looks good:
2021-06-11_07h49_34

Then I tried again to start Outlook via Sandboxie+. Now happens the following error code:
2021-06-11_07h50_51

Sandboxie trace shows:
2021-06-11_07h52_10

Maybe now you can help to find the error.

Thanks and best regards
Ewald

@kristibektashi
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kristibektashi commented Jun 11, 2021 •
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It looks like the shortcut you attached got infected, it shouldn't point to a cmd file (especially with a name like that).

I would recommend to run a scan with a reliable antimalware solution like HitmanPro or MalwareBytes and uninstall/reinstall Office 2019

Theory: the cmd file in the shortcut might come from a pirated version of Office. If that's the case then it's not Microsoft's fault

@isaak654
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isaak654 commented Jun 11, 2021 •
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@ewald81375

2021-06-11_07h50_51
Until this is fixed from the dev, a workaround is to add ForceProcess=outlook.exe into the specific sandbox (at least it works for me):

outlook_sandboxed

2021-10-02
A new fix is available here: #428 (comment)

@isaak654 isaak654 added to investigate Workaround Temporary or alternative solution Known Issue Old known Sandboxie issues and removed More Info Needed More information is needed to move forward labels Jun 11, 2021
@ewald81375
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Tried your suggested addition, didn't work. Too I tried the suggestions/workarounds in the mentioned issues. Too, didn't.
I will wait for the solution from the dev.
Thanks and best regards
Ewald

@isaak654 isaak654 mentioned this issue Jun 13, 2021
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@ewald81375
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My default browser is Firefox and my default email Outlook. Tried again, same error.

Just donate 50 € (Ewald Janker) :
PayPal Transaktionsdetails.pdf

@ewald81375
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Please, can you send me a bill or something like this:
Ewal Janker
Stiftsbogen 33
D-81375 Munic
Germany

@DavidXanatos
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thank you very much,
but what would you need a bill for I'm not a registered non profit entity so the donetion is not tax deductable anyways

@ewald81375
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ewald81375 commented Jun 16, 2021 via email

@DavidXanatos DavidXanatos added the Status: Fixed in Next Build Fixed in the next Sandboxie version label Oct 2, 2021
@isaak654
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isaak654 commented Oct 2, 2021 •
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It was fixed on v0.9.7 / 5.52.1: https://github.com/sandboxie-plus/Sandboxie/releases/tag/0.9.7

If you don't want to change version, you can also apply the fix provided here: #428 (comment)

@isaak654 isaak654 added the Software: MS Office Issues with Microsoft Office suite label Jan 23, 2022
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