Send email to remind users to complete checkout if they exit during zkSync checkout

[mds1]

During zkSync checkout, you have to wait on the page for a few minutes to complete checkout. Some users close the page before this process is complete, and when this happens their contributions are not sent to grant owners. To complete checkout, all they need to do is visit the /grants/cart page, and they'll see a prompt to complete checkout.

The set of users can be identified by looking for contributions where the validator_comment contains the string "Found deposit but no transfer. User likely closed page before transfers were sent and should revisit cart to complete checkout. User may not be aware so send them email reminders". This string is set here

Things to consider:

• Typically there will be n contributions with this message for one user, so after filtering contributions by this comment make sure to filter out duplicate users to avoid sending the same user multiple emails
• When do we want to send these emails, e.g. 1 day after abandoning the checkout? And how many reminders should a user get / how frequently? @owocki any thoughts here?

@PixelantDesign and @willsputra — Is there any specific copy you want to provide for these emails?

@zoek1 Are you able to tackle this issue?

[mds1]

Let's send emails to the user only one time, and before sending we should make sure their transaction has been mined first

[PixelantDesign]

Subject: Complete Grant Contribution Checkout

Title: Contribute to the Projects You Care About!

Hey Name,

Looks like your transaction didn’t go through, 59 complete the checkout, please visit click < grants/cart link>to complete checkout.

-The Gitcoin Team

[willsputra]

@PixelantDesign @zoek1 here's the design:

[PixelantDesign]

Could we add zksync branding similar to in the grants experience so that users make the connection? Are we able to show where it failed @mds1 and give details on what happened?

[mds1]

These emails are all sent for failure at the same point—after the "deposit into zkSync" transaction is completed, but before the actual contribution transfers are sent on zkSync.

Feel free to add some branding or update the copy! We do need to get this deployed pretty quickly though since the grants round is coming to an end soon, so probably good to keep it fairly simple for now. cc @zoek1

[willsputra]

something like this?

[PixelantDesign]

Looks good. Maybe the Subject line is : Unsuccessful Grant Checkout. Should we change the colors of the lines:
If I didn't read the email. I would think things are fine. Nothing I should be aware e of or act on.

[owocki]

hey; heads up theres only 2 days left in the round. so if were gonna send this, we should do it carefully but probably do it today/tomo!

…

On Tue, Sep 29, 2020 at 9:24 PM Pixelant ***@***.***> wrote: Looks good. Maybe the Subject line is : Unsuccessful Grant Checkout. Should we change the colors of the lines: If I didn't read the email. I would think things are fine. Nothing I should be aware e of or act on. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#7497 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAD5PCNTGAHUPL3JFHTSRFTSIKQHDANCNFSM4RV3V3MA> .

-- @owocki <http://www.twitter.com/owocki>

_________________________________________ gitcoin is live and has generated over $5mm for Open Source Software - see our results <https://gitcoin.co/results>

[owocki]

@zoek1 can this get coded today? if not, we should probably punt until next round