Merge pull request #67 from atlassian/jsm_zendesk

Added zendesk trigger instructions

zendesk/conf/triggerInstructions.md

@@ -0,0 +1,69 @@
+## Zendesk to JSM Trigger Setting
+### Create Action:
+- From the **Triggers** page, click **Create trigger**.
+- Put **Send Create action to JSM** into **Trigger name**, description is optional.
+- Under **Meet ALL the following conditions:**, add two conditions as specified below:
+    - Status Is not Solved
+    - Ticket Is Created
+- Under **Actions**, select **Notify by** and **Active webhook**, and pick the webhook you added earlier for the integration.
+- Paste the following into the **JSON body** field:
+```
+{
+    "action": "create",
+    "ticketId": "{{ticket.id}}",
+    "status": "{{ticket.status}}",
+    "via": "{{ticket.via}}",
+    "title": "{{ticket.title}}",
+    "external_id": "{{ticket.external_id}}",
+    "link": "{{ticket.link}}",
+    "priority": "{{ticket.priority}}",
+    "due_date": "{{ticket.due_date}}",
+    "ticket_type": "{{ticket.ticket_type}}",
+    "assignee_name": "{{ticket.assignee.name}}",
+    "organization_name": "{{ticket.organization.name}}",
+    "group_name": "{{ticket.group.name}}",
+    "account": "{{ticket.account}}",
+    "requester_name": "{{ticket.requester.name}}",
+    "description": "{{ticket.description}}",
+    "latest_comment": "{{ticket.latest_comment_html}}",
+    "tags": "{{ticket.tags}}"
+}
+```
+
+### Resolved Action:
+- From the **Triggers** page, click **Create trigger**.
+- Put **Send Resolved action to JSM** into **Trigger name**, description is optional.
+- Under **Meet ALL the following condition:**, add a condition as specified below:
+    - Ticket:Status Is Solved
+- Under **Actions**, select **Notify by** and **Active webhook**, and pick the webhook you added earlier for the integration.
+- Paste the following into the **JSON body** field:
+```
+{
+    "action": "close",
+    "ticketId": "{{ticket.id}}",
+    "status": "{{ticket.status}}",
+    "latest_comment": "{{ticket.latest_comment_html}}",
+    "tags": "{{ticket.tags}}",
+    "external_id": "{{ticket.external_id}}"
+}
+```
+
+### Add Note Action:
+- From the **Triggers** page, click **Create trigger**.
+- Put **Send Add Note action to JSM** into **Trigger name**, description is optional.
+- Under **Meet ALL the following conditions:**, add two conditions as specified below:
+    - Ticket: Is Updated
+    - Ticket:Status Is Not Solved
+    - Ticket:Comment Is Public
+- Under **Actions**, select **Notify by** and **Active webhook**, and pick the webhook you added earlier for the integration.
+- Paste the following into the **JSON body** field:
+```
+{
+    "action": "addnote",
+    "ticketId": "{{ticket.id}}",
+    "status": "{{ticket.status}}",
+    "latest_comment": "{{ticket.latest_comment_html}}",
+    "tags": "{{ticket.tags}}",
+    "external_id": "{{ticket.external_id}}"
+}
+```