README.md

Zendesk Add Signature for Brand App

This app is developed to work together with the "Create Ticket for brand App", which can be found on the Zendesk Labs Github.

Functionality

The app adds a placeholder to the end of every public comment of the ticket, before it is submitted. When a ticket is updated without a comment, or when a private comment is placed, no placeholder will be added.

Installation instructions

1. Install the "Create Ticket for brand App" and follow all installation instructions.
2. Install this app
3. Create a dynamic content item, and call it something like "signature"
4. Go to the settings of this app, and fill in the dynamic content placeholder (like: {{dc.signature}} )

Dynamic Content

The dynamic content of the signature should look something like this:

{% case ticket.ticket_field_option_title_24431341 %}
{% when 'Brand 1' %}
Kind regards,

{{current_user.name}}

Brand 1
012-3456789
{% when 'Brand 2' %}
Kind regards,

{{current_user.name}}

Brand 2
0123-456789
{% endcase %}

Of course, you have to change the value ticket.ticket_field_option_title_24431341 to the value of your own brand selection ticket field.