I am a seasoned Senior Tech Support Engineer with over 11 years of experience at Dell, specializing in High-End Storage products such as VPLEX, VMAX/PMAX, and Connectrix (Brocade and Cisco). My expertise spans across working with global teams, delivering top-tier support, and ensuring seamless operations in complex storage environments.
In addition to my professional work, I am passionate about programming, full-stack development, and building innovative solutions. Currently, I am working on a project to enhance automated academic support through WhatsApp integrations, which combines the power of Node.js, SQLite, and secure encryption.
- Python: Automation, scripting, and backend development.
- JavaScript/TypeScript: Full-stack development with Node.js and modern front-end frameworks.
- SQL/SQLite: Database management and optimization.
- Flask & Django: Web application development.
- Node.js: Backend services and RESTful API development.
- Docker: Containerization for deployment consistency.
- Git/GitHub: Version control and collaborative development.
- AWS: Cloud infrastructure deployment and management.
- VSCode: My go-to code editor, optimized for efficiency.
I’m currently developing an automated system that integrates with academic portals to provide students with real-time information and support through WhatsApp. This project involves:
- Data Retrieval: Using Puppeteer for automated data extraction.
- Encryption: Securely handling user data with AES encryption.
- SQLite: Storing and managing academic records efficiently.
- Node.js Backend: Serving the data to a front-end or directly via WhatsApp integration.
- MercadoPago Integration: Handling payments and subscriptions securely.
- Automated Student Support: Real-time updates on grades, schedules, and more.
- Secure Data Handling: Ensuring privacy with robust encryption.
- Payment Integration: Seamless handling of student subscriptions.