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File upload completes but dialog is stuck on "finalizing upload" #10492

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prohtex opened this issue Feb 16, 2024 · 3 comments
Closed

File upload completes but dialog is stuck on "finalizing upload" #10492

prohtex opened this issue Feb 16, 2024 · 3 comments
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Priority:p3-medium Normal priority Type:Bug Something isn't working

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@prohtex
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prohtex commented Feb 16, 2024

Describe the bug

File upload completes but dialog is stuck on "finalizing upload"

Steps to reproduce

  1. Upload directory with large files
  2. Leave browser tab in the background

Expected behavior

Upload completes and file upload dialog is dismissed.

Actual behavior

Upload completes successfully, but dialogue is stuck on "finalizing upload"

This happens for me in testing on a fresh Ubuntu VM with basic ocis_wopi deployment. Tokens configured as follows:
IDP_ACCESS_TOKEN_EXPIRATION: 21600
IDP_ID_TOKEN_EXPIRATION: 21600

Server logs do not contain useful information. JS console:

Screenshot 2024-02-16 at 2 57 30 AM

@prohtex prohtex added the Type:Bug Something isn't working label Feb 16, 2024
@kulmann kulmann added the Priority:p3-medium Normal priority label Feb 16, 2024
@kulmann kulmann moved this from Qualification to Prio 3 or less in Infinite Scale Team Board Feb 16, 2024
@prohtex
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prohtex commented Feb 20, 2024

I'm experiencing this across the board. File uploads with more than one file dragged complete successfully (from what I can tell) but do not trigger the dialog completion. Is this related to the t.successCount error in the console or is there anything else I can troubleshoot?

@JammingBen
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I'm experiencing this across the board. File uploads with more than one file dragged complete successfully (from what I can tell) but do not trigger the dialog completion.

Just to make sure I get it right: the issue only occurs when leaving the browser tab in the background? Or does it happen with any upload that includes 2 or more files?

Also, it doesn't necessarily has to be a folder upload, right? So 2 single files dragged result in the same issue?

Is this related to the t.successCount error in the console or is there anything else I can troubleshoot?

If the uploaded content looks alright to you, then the t.successCount error is probably the issue here. For some reason Web can't find the upload in its local store, so maybe it gets cleaned to soon for some reason. Needs more investigation (and a way to reproduce) though.

@JammingBen
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Should be fixed via #11303, coming to v8.0.5. and the rolling release v10.1.0.

@github-project-automation github-project-automation bot moved this from Prio 3 or less to Done in Infinite Scale Team Board Aug 2, 2024
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Labels
Priority:p3-medium Normal priority Type:Bug Something isn't working
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Status: Done
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3 participants