Commercial customers of the Keysight Elastic Network Generator can obtain support through the Keysight Support Center, using the link to Network Test (Layer 2/3) and Visibility Support (Ixia). Please be ready to provide the KENG License activation code and a clear problem description.
Support for the free version of Ixia-c can be obtained over Slack. You can join the Slack workspace ixia-c.slack.com using this invite. We also encourage you to open issues & enhancements in the Ixia-c repository.