[bug]: Self-hosted Pro Instance get's downgraded - Unable to get the product id or price id. Please try again later

[GlitchWitch]

Is there an existing issue for this?

• I have searched the existing issues

Current behavior

Our self-hosted instance of Plane, with an active Plane Pro subscription, has repeatedly downgraded itself.

Steps to reproduce

Over the last 24 hours we have found that our self-hosted instance with a pro licence has downgraded it self twice.

Attempting to re-upgrade presents us with the error message:

Unable to get the product id or price id. Please try again later

Rebooting the instance with sudo prime-cli restart appears to solve it temporarily.

Environment

Production

Browser

None

Variant

Self-hosted

Version

latest