Bug: App doesn't start, keeps loading

[noe-david]

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• I have checked for a similar issue and sure it hasn't been reported before.

Describe the bug
When I try to start the app I only get the booting screen with a spinner, and then I'm stuck there.

Steps to Reproduce
Steps to reproduce the behaviour (feel free to change the placeholder as you need):

1. Start the app
2. Error occurs
   Expected behaviour
   The app starts.

Setup information:

• macOS Version: 10.15.4
• eqMac UI Version: Latest

[nodeful]

Did you by any chance block eqMac from accessing the internet?

[ils3000]

Same issue.
macOS: 10.13.6
Only started happening when updated the app to 0.2.0.
Made sure to check if eqMac has access to Internet in Mac's Privacy Settings, and it does have access.
Thanks!

[noe-david]

Did you by any chance block eqMac from accessing the internet?

I haven't changed anything in my settings, but I tried adding it to the list of allows in my firewall settings, and now it launches!

[mmitchellg5]

I'm hoping that its not an expected behavior that the app won't launch without access to the internet ...

[leeduc]

Yesterday It was working but today loading forever, only white :(

[nodeful]

Even though the UI of eqMac is hosted from a remote server, for over the air updates, it is shipped with a local version that it runs on a small server in case there is no internet access. How do you guys block eqMac's access to the internet?

[nodeful]

I have installed Little Snitch 4 and eqMac works for me even tho I blocked it's internet access

[nodeful]

[trentjk]

This issue is also happening to me as well. I have tried deleting/uninstalling, re-installing (and removing things using the code on the FAQ in the website), and restarting my computer in several combinations, and I still get a loading icon every time I try to open the app. I suspect it may be because at one point I force quit the app, and/or its processes, but I am not sure why that would cause it to stop working, especially after fresh re-install. I have added eqMac to my firewall to 'allow incoming connections', which did not fix the issue.

(I also recently installed sound flower, but I believe those two were working in conjunction for some time before the issue started happening).

[MilesConn]

I want to say I have a similar bug. Sometimes I open eqMac and it loads indefinitely other times it opens and then I don't see an interface at all despite it being a running process. I'm fairly certain this is related. I haven't blocked its internet or changed any settings besides my display preferences for it.

I have also completely uninstalled the app using AppCleaner which removes plists and stuff and reinstalled it and it displays the same behaviour.

ps -au $USER | grep eqMac                                                                  1 ↵
  501 27308 ??         0:00.27 /Applications/eqMac.app/Contents/MacOS/eqMac -psn_0_13356220
  501 28679 ttys008    0:00.00 grep --color=auto --exclude-dir=.bzr --exclude-dir=CVS --exclude-dir=.git --exclude-dir=.hg --exclude-dir=.svn eqMac

Update: I found some interesting behaviour. When the disk image was mounted eqMac would open and then disappear. When I ejected the disk image installer and then opened eqMac I got the indefinite loading behaviour. Strange.

[trentjk]

My issue was randomly resolved after leaving a fresh install on my system overnight. I came to my computer after leaving it for a while (It was shut down over night, and auto boot up in the morning) and it asked if I wanted to install the drivers. I said yes, and it installed and started working, and this bug has not occurred since then. If someone reading this has this issue, maybe attempt to shut down your computer for a little, then boot up, instead of restart? (Tbh, to my knowledge I thought that would have resulted in the same exact outcome, but maybe I’m wrong).

[SamsTheGreatest]

I have previously been using eqMac2, which I deleted completely from my machine. When I was trying to open the new eqMac app, neither driver installation nor permission-asking windows would appear. So, I executed the following steps:

1. Delete every eqMac file in your system
2. Open .dmg and drag into the Applications folder as required.
3. Before launching the app go to Terminal and execute the following, which installed the drivers for me:

cd /

bin/bash

sudo /Applications/eqMac.app/Contents/Resources/install_driver.sh

4. It won't ever launch, so I have to open the app manually via Terminal:

sudo /Applications/eqMac.app/Contents/MacOS/eqMac

Apart from launching, the app seems to work as expected.

I hope it helps. Used Catalina 10.15.4.

[mrneatly]

@SamsTheGreatest your solution did a trick for me, thank you! Although launching the app from the launchpad still results in the same infinite-loading window.

Running Catalina 10.15.5.

[MilesConn]

@SamsTheGreatest this worked for me as well.

[HWiese1980]

@SamsTheGreatest Confirmed working for me. At least the starting from terminal part. Haven't tried starting it from the Launchpad again yet.

[MilesConn]

Whenever my computer goes to sleep the process dies but interestingly enough I can still see eqMac in audio devices. I'm not sure if it's a related issue.

[leeduc]

@SamsTheGreatest solution is helpful.

I think Mac 10.15 has problem, eqMac only works when runs with sudo.

[SamsTheGreatest]

In a while after a couple of restarts, it requested access to the microphone and started working without sudo.

[t0mn]

OK that worked - I installed eqMac and then added it to the firewall as allowed. When I started the app it sat there for a while installing the audio driver, then started as normal. So we appear to have a work-around, not sure why it needs a firewall rule though...

[jandekkerongit]

I also have this issue. None of the terminal related solutions worked for me. Opening the app shows a window with a spinner that never gets anywhere.
Mac 10.15.5

[Ashteroide]

Downloaded v0.3.1, didn't work until I restarted my mac, it doesn't like when sound is playing if you reset playback but it's working now

Edit: Doesn't fully work with the presets, just regular sound, tried reinstalling the drivers but just got an error again and again, I tried uninstalling the whole thing but still no luck

[nodeful]

Can this issue relating to the UI not loading be closed now?
In update v0.3.1 everything should work. Please update either through the app or redownload on the website or GitHub releases. Thank you

@Ashteroide this issue is related to the app you using to play sound deciding to pipe sound directly to your device and circumventing eqMac (for me happens a lot in Chrome and YouTube but usually a full restart of Chrome solves the issue)

[Ashteroide]

@nodeful I am trying to reinstall the drivers but nothing it working, I originally tried after constant failure to use the install_driver.sh in the app itself but that just removed all output devices on my Mac, although internal still works without it showing

[nodeful]

This issue should be resolved in v0.3.1.
Please update the app and let me know if this issue is still relevant. Thank you
@Ashteroide restart your mac and if the issue still persists then report to #291

[t0mn]

Thank you, all good now. Installed update, removed firewall rule & restarted app - all OK. Thanks for quick response.

[Ashteroide]

@nodeful I removed the bitgapp folder in the Application Support and Webkit and the application itself, downloaded the v0.3.1 dmg again, ran it and put the app to the main macOS Application folder rather than the home Application and everything it working now, my Bass Boost preset it working, I didn't have to reinstall any drivers, must've been from before when I ran the install_driver.sh
Edit: I was able to reinstall the drivers just in case they may have been broken a bit and everything works fine now

[jandekkerongit]

This issue is not resolved. I tried multiple "solutions" today, always using a fresh download from the website.

[sakwads]

Hello Everyone, I had the issue with the loading window. Running Eqmac 0.3.0, Mac OS Catalina 10.15.5

1. First I killed the process in Activity Monitor.
2. I went to finder and searched for Eqmac. I deleted everything that was associated with Eqmac (Including Eqmac2 files still lingering) from the system
3. Downloaded EqMac 0.3.1 and installed. I accepted that it was downloaded from the internet (Apple Security Policy) and it is now working again. I have quit and restarted just to make sure and it still works

All my presets are still there. I hope this helps