KYC-fail for no reason

[bramvanhautte]

I have fulfilled my KYC with the same information and documents as I have passed 10+ other KYC-checks.
I got chosen in lottery1 and didn't make the final whitelist (because my KYC "failed").

I messaged ALL admins + community managers on Telegram, none have given me a clear answer on where we can get feedback about the KYC.

A friend of mine has fulfilled the KYC in the exact same manner (but then with his documents and information) and he passed. We live in the same country and our photo's were very clear.
How is this possible and what will be done about this?

I have a right on my whitelist place since I passed the lottery1 and my KYC is 100% correct.
Email: [email protected]

Thank you for reading

[arisAlexis]

second this. I did KYC and sent my passport. Do you just like to collect passports?