WordPress Desktop app 8.0.0: crash while trying to open it on Apple Silicon #78884

Robertght · 2023-07-03T06:25:32Z

Quick summary

When trying to open the last version of the Desktop app(8.0.0) we get a Apple crash report.

The issue was raised in Slack initially here (p1688130305943999-slack-C08GLCXMZ).

Steps to reproduce

Try to open the WordPress desktop app 8.0.0:

https://github.com/Automattic/wp-desktop/releases/tag/v8.0.0

What you expected to happen

To work as expected

What actually happened

It crashed instead.

Impact

Some (< 50%)

Available workarounds?

Use the 7.2.0 version instead: https://github.com/Automattic/wp-desktop/releases/download/v7.2.0/wordpress.com-macOS-app-7.2.0-arm64.zip

Platform (Simple and/or Atomic)

No response

Logs or notes

Filed this report on a request from @worldomonation.

worldomonation · 2023-07-03T06:29:04Z

Log:

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               WordPress.com [1012]
Path:                  /Applications/WordPress.com.app/Contents/MacOS/WordPress.com
Identifier:            com.automattic.wordpress
Version:               8.0.0 (8.0.0.1121241)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2023-06-30 12:45:53.8556 +0100
OS Version:            macOS 13.4.1 (22F82)
Report Version:        12
Anonymous UUID:        AE659C74-B22D-D2D5-A0C4-7A82EFE4A1CC


Time Awake Since Boot: 80 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       0x0000000000000001, 0x000000010a169e20

Termination Reason:    Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process:   exc handler [1012]

Kernel Triage:
VM - (arg = 0x0) pmap_enter retried due to resource shortage
VM - (arg = 0x0) pmap_enter retried due to resource shortage
VM - (arg = 0x0) pmap_enter retried due to resource shortage
VM - (arg = 0x0) pmap_enter retried due to resource shortage
VM - (arg = 0x0) pmap_enter retried due to resource shortage


Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   Electron Framework            	       0x10a169e20 v8::internal::CodeRange::~CodeRange() + 1024
1   Electron Framework            	       0x10a16a300 v8::internal::CodeRange::~CodeRange() + 2272
2   Electron Framework            	       0x10ceeae70 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 35702768
3   Electron Framework            	       0x10a16a238 v8::internal::CodeRange::~CodeRange() + 2072
4   Electron Framework            	       0x10a1c2110 v8::internal::Heap::AllocatedExternalMemorySinceMarkCompact() const + 884
5   Electron Framework            	       0x10a134f84 v8::internal::Isolate::Init(v8::internal::SnapshotData*, v8::internal::SnapshotData*, v8::internal::SnapshotData*, bool) + 1564
6   Electron Framework            	       0x10a135c2c v8::internal::Isolate::InitWithSnapshot(v8::internal::SnapshotData*, v8::internal::SnapshotData*, v8::internal::SnapshotData*, bool) + 12
7   Electron Framework            	       0x10a605288 v8::internal::Checksum(v8::base::Vector<unsigned char const>) + 752
8   Electron Framework            	       0x10a00c32c v8::Isolate::Initialize(v8::Isolate*, v8::Isolate::CreateParams const&) + 200
9   Electron Framework            	       0x10d05156c v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 37170924
10  Electron Framework            	       0x109217f14 v8::Signature::New(v8::Isolate*, v8::Local<v8::FunctionTemplate>) + 10284
11  Electron Framework            	       0x109201b88 v8::internal::compiler::SLVerifierHintParametersOf(v8::internal::compiler::Operator const*) + 63368
12  Electron Framework            	       0x10b04e64c v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 3604428
13  Electron Framework            	       0x10b051b44 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 3617988
14  Electron Framework            	       0x10b04e02c v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 3602860
15  Electron Framework            	       0x1093f1c98 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 13880
16  Electron Framework            	       0x1093f2c14 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 17844
17  Electron Framework            	       0x1093f2a44 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 17380
18  Electron Framework            	       0x1093f1424 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 11716
19  Electron Framework            	       0x1093f16e4 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 12420
20  Electron Framework            	       0x10912189c ElectronMain + 128
21  dyld                          	       0x19f53bf28 start + 2236

Thread 1::  Dispatch queue: com.apple.CoreAnalytics::Client XPC Send
0   CoreAnalytics                 	       0x1a69b5bb8 invocation function for block in CoreAnalytics::Client::sendXpcMessage_sync(applesauce::xpc::dict, XPCMessagePriority, bool) const + 48
1   libdispatch.dylib             	       0x19f6f3518 _dispatch_block_async_invoke2 + 148
2   libdispatch.dylib             	       0x19f6e4400 _dispatch_client_callout + 20
3   libdispatch.dylib             	       0x19f6eba88 _dispatch_lane_serial_drain + 668
4   libdispatch.dylib             	       0x19f6ec5f8 _dispatch_lane_invoke + 384
5   libdispatch.dylib             	       0x19f6f7244 _dispatch_workloop_worker_thread + 648
6   libsystem_pthread.dylib       	       0x19f890074 _pthread_wqthread + 288
7   libsystem_pthread.dylib       	       0x19f88ed94 start_wqthread + 8

Thread 2:
0   libsystem_pthread.dylib       	       0x19f88ed8c start_wqthread + 0

Thread 3:
0   libsystem_pthread.dylib       	       0x19f88ed8c start_wqthread + 0

Thread 4:
0   libsystem_pthread.dylib       	       0x19f88ed8c start_wqthread + 0

Thread 5:: ThreadPoolServiceThread
0   libsystem_kernel.dylib        	       0x19f85fde8 kevent64 + 8
1   Electron Framework            	       0x10bdcba0c v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17748876
2   Electron Framework            	       0x10bdcb368 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17747176
3   Electron Framework            	       0x10bd8815c v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17472220
4   Electron Framework            	       0x10bd50aa0 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17245216
5   Electron Framework            	       0x10bda52f0 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17591408
6   Electron Framework            	       0x10bd8d0c4 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17492548
7   Electron Framework            	       0x10bda5458 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17591768
8   Electron Framework            	       0x10bdb79e8 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17666920
9   libsystem_pthread.dylib       	       0x19f893fa8 _pthread_start + 148
10  libsystem_pthread.dylib       	       0x19f88eda0 thread_start + 8

Thread 6:: ThreadPoolForegroundWorker
0   libsystem_kernel.dylib        	       0x19f853f14 mach_msg2_trap + 8
1   libsystem_kernel.dylib        	       0x19f866240 mach_msg2_internal + 80
2   libsystem_kernel.dylib        	       0x19f85cb78 mach_msg_overwrite + 604
3   libsystem_kernel.dylib        	       0x19f854290 mach_msg + 24
4   Electron Framework            	       0x10bdd8548 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17800904
5   Electron Framework            	       0x10bd695ec v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17346412
6   Electron Framework            	       0x10bd9d550 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17559248
7   Electron Framework            	       0x10bd9e0a0 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17562144
8   Electron Framework            	       0x10bd9dcf4 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17561204
9   Electron Framework            	       0x10bd9dbcc v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17560908
10  Electron Framework            	       0x10bdb79e8 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17666920
11  libsystem_pthread.dylib       	       0x19f893fa8 _pthread_start + 148
12  libsystem_pthread.dylib       	       0x19f88eda0 thread_start + 8

Thread 7:
0   libsystem_kernel.dylib        	       0x19f855c78 __bsdthread_ctl + 8
1   libsystem_pthread.dylib       	       0x19f890a64 _pthread_set_properties_self + 148
2   Electron Framework            	       0x10bdd8f28 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17803432
3   Electron Framework            	       0x10bda1f5c v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17578204
4   Electron Framework            	       0x10bdb79a4 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17666852
5   libsystem_pthread.dylib       	       0x19f893fa8 _pthread_start + 148
6   libsystem_pthread.dylib       	       0x19f88eda0 thread_start + 8

Thread 8:: ThreadPoolForegroundWorker
0   libsystem_kernel.dylib        	       0x19f853f14 mach_msg2_trap + 8
1   libsystem_kernel.dylib        	       0x19f866240 mach_msg2_internal + 80
2   libsystem_kernel.dylib        	       0x19f85cb78 mach_msg_overwrite + 604
3   libsystem_kernel.dylib        	       0x19f854290 mach_msg + 24
4   Electron Framework            	       0x10bdd8548 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17800904
5   Electron Framework            	       0x10bd695ec v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17346412
6   Electron Framework            	       0x10bd9d550 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17559248
7   Electron Framework            	       0x10bd9de84 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17561604
8   Electron Framework            	       0x10bd9dcf4 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17561204
9   Electron Framework            	       0x10bd9dbcc v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17560908
10  Electron Framework            	       0x10bdb79e8 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17666920
11  libsystem_pthread.dylib       	       0x19f893fa8 _pthread_start + 148
12  libsystem_pthread.dylib       	       0x19f88eda0 thread_start + 8

Thread 9:: Chrome_IOThread
0   libsystem_kernel.dylib        	       0x19f85fde8 kevent64 + 8
1   Electron Framework            	       0x10bdcba0c v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17748876
2   Electron Framework            	       0x10bdcb368 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17747176
3   Electron Framework            	       0x10bd8815c v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17472220
4   Electron Framework            	       0x10bd50aa0 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17245216
5   Electron Framework            	       0x10bda52f0 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17591408
6   Electron Framework            	       0x10b0528dc v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 3621468
7   Electron Framework            	       0x10bda5458 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17591768
8   Electron Framework            	       0x10bdb79e8 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17666920
9   libsystem_pthread.dylib       	       0x19f893fa8 _pthread_start + 148
10  libsystem_pthread.dylib       	       0x19f88eda0 thread_start + 8

Thread 10:: MemoryInfra
0   libsystem_kernel.dylib        	       0x19f853f14 mach_msg2_trap + 8
1   libsystem_kernel.dylib        	       0x19f866240 mach_msg2_internal + 80
2   libsystem_kernel.dylib        	       0x19f85cb78 mach_msg_overwrite + 604
3   libsystem_kernel.dylib        	       0x19f854290 mach_msg + 24
4   Electron Framework            	       0x10bdd8548 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17800904
5   Electron Framework            	       0x10bd695ec v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17346412
6   Electron Framework            	       0x10bd69544 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17346244
7   Electron Framework            	       0x10bd2fd60 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17110752
8   Electron Framework            	       0x10bd8815c v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17472220
9   Electron Framework            	       0x10bd50aa0 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17245216
10  Electron Framework            	       0x10bda52f0 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17591408
11  Electron Framework            	       0x10bda5458 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17591768
12  Electron Framework            	       0x10bdb79e8 v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 17666920
13  libsystem_pthread.dylib       	       0x19f893fa8 _pthread_start + 148
14  libsystem_pthread.dylib       	       0x19f88eda0 thread_start + 8

Thread 11:
0   libsystem_kernel.dylib        	       0x19f85a060 kevent + 8
1   Electron Framework            	       0x109120f08 uv_free_interface_addresses + 1196
2   Electron Framework            	       0x109110600 uv_run + 380
3   Electron Framework            	       0x10f441030 node::OnFatalError(char const*, char const*) + 439096
4   libsystem_pthread.dylib       	       0x19f893fa8 _pthread_start + 148
5   libsystem_pthread.dylib       	       0x19f88eda0 thread_start + 8

Thread 12:
0   libsystem_kernel.dylib        	       0x19f857710 __psynch_cvwait + 8
1   libsystem_pthread.dylib       	       0x19f894574 _pthread_cond_wait + 1232
2   Electron Framework            	       0x10911bf98 uv_cond_wait + 12
3   Electron Framework            	       0x10f43f044 node::OnFatalError(char const*, char const*) + 430924
4   libsystem_pthread.dylib       	       0x19f893fa8 _pthread_start + 148
5   libsystem_pthread.dylib       	       0x19f88eda0 thread_start + 8

Thread 13:
0   libsystem_kernel.dylib        	       0x19f857710 __psynch_cvwait + 8
1   libsystem_pthread.dylib       	       0x19f894574 _pthread_cond_wait + 1232
2   Electron Framework            	       0x10911bf98 uv_cond_wait + 12
3   Electron Framework            	       0x10f43f044 node::OnFatalError(char const*, char const*) + 430924
4   libsystem_pthread.dylib       	       0x19f893fa8 _pthread_start + 148
5   libsystem_pthread.dylib       	       0x19f88eda0 thread_start + 8

Thread 14:
0   libsystem_kernel.dylib        	       0x19f857710 __psynch_cvwait + 8
1   libsystem_pthread.dylib       	       0x19f894574 _pthread_cond_wait + 1232
2   Electron Framework            	       0x10911bf98 uv_cond_wait + 12
3   Electron Framework            	       0x10f43f044 node::OnFatalError(char const*, char const*) + 430924
4   libsystem_pthread.dylib       	       0x19f893fa8 _pthread_start + 148
5   libsystem_pthread.dylib       	       0x19f88eda0 thread_start + 8


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000000   x1: 0xffffffffffffffff   x2: 0x0000000000000007   x3: 0x0000000000000003
    x4: 0x000000007108000c   x5: 0x0000000000000001   x6: 0x0000000000000001   x7: 0x0000000000000000
    x8: 0x000000000000000d   x9: 0x00000001fa8743d0  x10: 0x000000010bea2a94  x11: 0x0000000000000009
   x12: 0x0000000071080008  x13: 0x000000007108000c  x14: 0x00000000ffffffff  x15: 0x0000000071080008
   x16: 0x000000019f8548ec  x17: 0x00000001ff38d950  x18: 0x0000000000000000  x19: 0x0000000010000000
   x20: 0x0000011e70000000  x21: 0x0000000101094000  x22: 0x0000000010000000  x23: 0x0000000110df0000
   x24: 0x0000000100000000  x25: 0x0000000100000000  x26: 0xffffffffffffc000  x27: 0x0000000200000000
   x28: 0x000000013801772c   fp: 0x000000016f25e660   lr: 0x000000010a169c74
    sp: 0x000000016f25e580   pc: 0x000000010a169e20 cpsr: 0xa0001000
   far: 0x000001050096efe8  esr: 0xf2000000 (Breakpoint) brk 0

Binary Images:
       0x100ba0000 -        0x100ba3fff com.automattic.wordpress (8.0.0) <4c4c442a-5555-3144-a11b-1bed1601c79e> /Applications/WordPress.com.app/Contents/MacOS/WordPress.com
       0x108eec000 -        0x11084ffff com.github.Electron.framework (*) <4c4c4414-5555-3144-a139-306e4d627e86> /Applications/WordPress.com.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
       0x100c24000 -        0x100c37fff com.github.Squirrel (1.0) <4c4c44bd-5555-3144-a1b8-1b1128f94c58> /Applications/WordPress.com.app/Contents/Frameworks/Squirrel.framework/Versions/A/Squirrel
       0x100cac000 -        0x100cebfff com.electron.reactive (3.1.0) <4c4c4407-5555-3144-a164-9a943b5548c5> /Applications/WordPress.com.app/Contents/Frameworks/ReactiveObjC.framework/Versions/A/ReactiveObjC
       0x100c4c000 -        0x100c57fff org.mantle.Mantle (1.0) <4c4c44b3-5555-3144-a13d-99a0bbc2f788> /Applications/WordPress.com.app/Contents/Frameworks/Mantle.framework/Versions/A/Mantle
       0x100f34000 -        0x10110ffff libffmpeg.dylib (*) <4c4c440f-5555-3144-a196-12cf977d3cfc> /Applications/WordPress.com.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Libraries/libffmpeg.dylib
       0x19f536000 -        0x19f5c4553 dyld (*) <2237410f-d39c-30ce-9a94-13aacb66b766> /usr/lib/dyld
       0x1a6996000 -        0x1a69c3fff com.apple.analyticsd (1.0) <9b506b48-201c-3617-b175-f4ff5ccd0f29> /System/Library/PrivateFrameworks/CoreAnalytics.framework/Versions/A/CoreAnalytics
       0x19f6e0000 -        0x19f727fff libdispatch.dylib (*) <c2fd3094-b465-39a4-b774-16583ff53c4b> /usr/lib/system/libdispatch.dylib
       0x19f88d000 -        0x19f899fff libsystem_pthread.dylib (*) <46d35233-a051-3f4f-bba4-ba56dddc4d1a> /usr/lib/system/libsystem_pthread.dylib
       0x19f853000 -        0x19f88cfe7 libsystem_kernel.dylib (*) <34a49b54-82b2-37a1-9314-f6a4a2bb3ff8> /usr/lib/system/libsystem_kernel.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.5G resident=0K(0%) swapped_out_or_unallocated=1.5G(100%)
Writable regions: Total=862.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=862.5M(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Activity Tracing                   256K        1 
ColorSync                          384K       21 
CoreGraphics                        16K        1 
Dispatch continuations            64.0M        1 
Kernel Alloc Once                   32K        1 
MALLOC                           105.3M       34 
MALLOC guard page                  192K       10 
MALLOC_MEDIUM (reserved)         600.0M        5         reserved VM address space (unallocated)
Memory Tag 253                    32.0G        2 
Memory Tag 255                     1.1T        2 
STACK GUARD                       56.2M       15 
Stack                             90.3M       15 
VM_ALLOCATE                         32K        2 
__AUTH                            1712K      350 
__AUTH_CONST                      27.7M      572 
__CTF                               824        1 
__DATA                            14.5M      566 
__DATA_CONST                      33.8M      581 
__DATA_DIRTY                      1957K      223 
__FONT_DATA                        2352        1 
__INFO_FILTER                         8        1 
__LINKEDIT                       805.7M        7 
__OBJC_RO                         66.3M        1 
__OBJC_RW                         2011K        1 
__TEXT                           717.0M      600 
dyld private memory                272K        2 
mapped file                       64.1M       12 
shared memory                      848K       13 
===========                     =======  ======= 
TOTAL                              1.1T     3041 
TOTAL, minus reserved VM space     1.1T     3041 



-----------
Full Report
-----------

{"app_name":"WordPress.com","timestamp":"2023-06-30 12:46:57.00 +0100","app_version":"8.0.0","slice_uuid":"4c4c442a-5555-3144-a11b-1bed1601c79e","build_version":"8.0.0.1121241","platform":1,"bundleID":"com.automattic.wordpress","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.4.1 (22F82)","roots_installed":0,"name":"WordPress.com","incident_id":"8DF3C7F1-C63C-4801-BE84-AD4E751BD09D"}
{
  "uptime" : 80,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookAir10,1",
  "coalitionID" : 1050,
  "osVersion" : {
    "train" : "macOS 13.4.1",
    "build" : "22F82",
    "releaseType" : "User"
  },
  "captureTime" : "2023-06-30 12:45:53.8556 +0100",
  "incident" : "8DF3C7F1-C63C-4801-BE84-AD4E751BD09D",
  "pid" : 1012,
  "translated" : false,
  "cpuType" : "ARM-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2023-06-30 12:45:52.3756 +0100",
  "procStartAbsTime" : 1890292429,
  "procExitAbsTime" : 1918511521,
  "procName" : "WordPress.com",
  "procPath" : "\/Applications\/WordPress.com.app\/Contents\/MacOS\/WordPress.com",
  "bundleInfo" : {"CFBundleShortVersionString":"8.0.0","CFBundleVersion":"8.0.0.1121241","CFBundleIdentifier":"com.automattic.wordpress"},
  "storeInfo" : {"deviceIdentifierForVendor":"4C032DE0-466A-515F-B59B-45A5C879EC30","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
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  "crashReporterKey" : "AE659C74-B22D-D2D5-A0C4-7A82EFE4A1CC",
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  "logWritingSignature" : "19716991807321b2ab3ac92c63e24dc331548c93",
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "62699e1ec1ff2978b47f6c3b",
      "factorPackIds" : {
        "SIRI_FIND_MY_CONFIGURATION_FILES" : "631f72d1de559130376df1fb"
      },
      "deploymentId" : 240000023
    },
    {
      "rolloutId" : "6246d6a916a70b047e454124",
      "factorPackIds" : {

      },
      "deploymentId" : 240000010
    }
  ],
  "experiments" : [
    {
      "treatmentId" : "c28e4ee6-1b08-4f90-8e05-2809e78310a3",
      "experimentId" : "6317d2003d24842ff850182a",
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    }
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}

Model: MacBookAir10,1, BootROM 8422.121.1, proc 8:4:4 processors, 8 GB, SMC 
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Memory Module: LPDDR4, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Jan 12 2023 05:52:26 version 18.20.383.14.7.8.149 FWID 01-1469d19d
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.

cuemarie · 2023-07-04T00:24:55Z

Triage Thread: p1688373411290099-slack-CQD1HH4MA

jerrysarcastic · 2023-07-04T00:27:11Z

Also reported in https://wordpress.com/forums/topic/wordpress-8-0-0-update-crashing-on-mac-mini-2

User verifies that v8.0 works fine on their laptop (Intel Silicon) but crashes on their Mac Mini (Apple Silicon) using MacOS 13.4.1 Ventura. They have successfully downgraded to 7.2, and are able to use the app without issues on their Mini.

They included a Apple Crash report as well:

wp8.pdf

worldomonation · 2023-07-05T05:06:14Z

Removing BLOCKER priority and assigning High, as the 7.2.0 app still works.

aisajib · 2023-07-06T05:07:08Z

Just adding for posterity that a user said they faced this issue on M2 Max MacBook Pro as well.

worldomonation · 2023-07-06T05:08:03Z

Just adding for posterity that a user said they faced this issue on M2 Max MacBook Pro as well.

Yes, this is all Apple Silicon.

Robertght · 2023-07-06T05:23:07Z

Another case in 6485434-zen

I updated the workaround in the main request.

worldomonation · 2023-07-06T05:58:11Z

I think I have a solution to the crash; just making sure the resulting build works.
The PR needs to be reviewed and deployed to trunk, and then after that the Apps Release team will take over and go through the release process.

Since the individual knowledgeable with the WordPress.com Desktop App is AFK for rest of the week, I don't have an exact timeframe for the fix just yet. I'll update this issue once I have a timeline.

Edit: once the task is complete I will be posting a post-mortem on this.

github-actions · 2023-07-06T05:58:30Z

Support References

This comment is automatically generated. Please do not edit it.

6485434-zen
6483835-zen

cuemarie · 2023-07-07T20:54:50Z

I'll want to update this forum thread https://wordpress.com/forums/topic/wordpress-8-0-0-update-crashing-on-mac-mini-2/ when this is fixed, so I'm tagging this for a batch reply.

📌 ACTIONS

Added to ‘HE User Waiting (Need bulk replies)’ project board

worldomonation · 2023-07-18T07:01:26Z

This issue is closed as done because the PR is merged, but the 8.0.1 release hasn't been deployed yet.

worldomonation · 2023-07-20T02:49:13Z

According to p8Qyks-6uC-p2 the 8.0.1 release should be now out everywhere except the Microsoft Store (in progress).

cuemarie · 2023-07-20T21:19:36Z

I have followed up with the affected users reported in this thread. Specifically:

https://wordpress.com/forums/topic/wordpress-8-0-0-update-crashing-on-mac-mini-2/page/2/?view=all#post-3973601
6485434-zen
6483835-zd-woothemes (from original report in slack link)

📝_Note: As there were only 2 tickets and 1 (long) forum thread, I replied manually, without the typical Incident ticket in our normal process: Pc4f5j-W8-p2_

Robertght added [Type] Bug User Report This issue was created following a WordPress customer report Needs triage Ticket needs to be triaged labels Jul 3, 2023

github-actions bot added [Pri] BLOCKER Requires immediate attention. [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts labels Jul 3, 2023

cuemarie added [Feature] WordPress Desktop App Features and improvements related to the WordPress Desktop App. Triaged To be used when issues have been triaged. and removed Needs triage Ticket needs to be triaged labels Jul 4, 2023

worldomonation added this to KitKat Project Board Jul 5, 2023

github-project-automation bot moved this to Backlog in KitKat Project Board Jul 5, 2023

worldomonation moved this from Backlog to In Progress in KitKat Project Board Jul 5, 2023

worldomonation added [Pri] High Address as soon as possible after BLOCKER issues and removed [Pri] BLOCKER Requires immediate attention. [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts labels Jul 5, 2023

github-actions bot added the [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts label Jul 5, 2023

worldomonation removed the [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts label Jul 5, 2023

worldomonation mentioned this issue Jul 6, 2023

Desktop App: fix crash on Apple Silicon caused by 8.0.0. #78969

Merged

10 tasks

worldomonation changed the title ~~WordPress Desktop app 8.0.0: crash while trying to open it on ARM(M1) machines~~ WordPress Desktop app 8.0.0: crash while trying to open it on Apple Silicon Jul 6, 2023

worldomonation self-assigned this Jul 6, 2023

cuemarie added the User Waiting This issue has many user reports. Following here https://github.com/Automattic/wp-calypso/projects/1 label Jul 7, 2023

github-actions bot added the [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts label Jul 7, 2023

worldomonation closed this as completed in #78969 Jul 14, 2023

github-project-automation bot moved this from In Progress to Done🎊 in KitKat Project Board Jul 14, 2023

worldomonation reopened this Jul 18, 2023

github-project-automation bot moved this from Done🎊 to In Progress in KitKat Project Board Jul 18, 2023

worldomonation closed this as completed Jul 20, 2023

github-project-automation bot moved this from In Progress to Done🎊 in KitKat Project Board Jul 20, 2023

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WordPress Desktop app 8.0.0: crash while trying to open it on Apple Silicon #78884

WordPress Desktop app 8.0.0: crash while trying to open it on Apple Silicon #78884

Robertght commented Jul 3, 2023 •

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WordPress Desktop app 8.0.0: crash while trying to open it on Apple Silicon #78884

WordPress Desktop app 8.0.0: crash while trying to open it on Apple Silicon #78884

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